DEFINITION
In these conditions the ‘Agents’ shall mean Scottie Holidays acting as the property owners. With ‘the Customer’ being the person who signs the booking form.
CONTRACT
The contract shall be between the customer and the owner, and will exist from the point of payment. Any bookings made through our online booking system are provisional until confirmed by Scottie Holidays. If booking less than 8 weeks before the holiday, the full cost of the holiday is payable at the time of booking. Regretfully a charge of £20 must be made for cheques represented for clearance or where the cheque is referred to drawer. Once confirmed the customer is liable for the full cost of the holiday, the balance being due at least 8 weeks before commencement of the same. Any non-payment by the due date could be treated as a cancellation, the property being considered as available for re-letting without further reference to the customer. Post-dated cheques are not accepted. All bookings made within 14 days of the booking start date, the full amount due must be paid by Bank transfer. We regret we are unable to offer oversees bank transfers.
CUSTOMER OBLIGATIONS
The customer agrees:
To pay for any losses or damage to the property, however caused (reasonable wear and tear excluded. To keep the holiday property and all furniture, fittings and effects in or on the property in the same state of repair and condition as at the commencement of the holiday, and must also leave the holiday property in the same state of cleanliness and general order of which it was found. The Zinc apartment house rules must be observed at all times. The Owner will be entitled to make an additional charge to the customer if extra cleaning is made necessary as a result of the property being left in a dirty condition upon the customers departure. This includes stained carpets and non bagging of rubbish.
Value Added Tax
Where applicable this is included in prices quoted and subject to change. See General Conditions D.
GENERAL CONDITIONS
(a) The person making the booking is responsible for the property and ensuring that members of the party observe all aspects of their obligations. To comply with the owner’s insurance requirements, only the maximum number of persons and animals, shown on the booking form, may occupy a property. If the stated number of guests is exceeded, the Owner is entitled to refuse entry and this will be treated as a cancellation; see Non Compliance with Booking Conditions. All persons named on the booking are classed as a ‘person’ for tariff bands. Under no circumstances can the booked holiday period be extended beyond the initial booking except by the prior written agreement of the Owner. The Owner is entitled to ask the customer or member of the customers’ party to leave the property, without refund of monies paid, if in reasonable opinion of the Owner, the behaviour of the customer(s) is unacceptable. They must observe the Zinc Apartment ‘House Rules’ see page, at all times. The Owner has the right to inspect the property during the holiday. PLEASE NOTE, ONLY THE PERSONS NAMED ON THE BOOKING FORM ARE ALLOWED TO OCCUPY THE PROPERTY.
(b) Discrepancies. In the event of any discrepancy between these booking conditions and the contents of the website these booking conditions shall prevail. Whilst the Owners take all reasonable steps to ensure the accurate reproduction of website text / illustrations, it cannot accept responsibility for errors contained on the website or the results thereof. The customer must accept that minor differences between the text and photograph/illustration and the actual property may arise. All distances are approximate and facilities may be altered or withdrawn for reasons not within the Owners control and responsibility cannot be accepted or compensation considered. The Owner (s) can accept any liability for any loss or damage resulting from the information given or statements made by either party.
(c ) On arrival any complaints regarding the condition of the property, the accommodation afforded or the facilities available must be taken up within 24 hours with the Owner so that any necessary action can be taken. Any problems arising during the holiday period must be notified to the Owner within 24 hours of the problem occurring. If the customer vacates the premises prematurely as the result of any alleged dissatisfaction, or makes any claim upon return from the holiday, and has not followed this simple procedure then no liability for any subsequent claim will be accepted or correspondence entered into. ALL COMPLAINTS MADE DURING THE HOLIDAY MUST BE CONFIRMED IN WRITING, TO THE OWNER, WITHIN SEVEN DAYS OF THE LAST DAY OF THE HOLIDAY.
(d) The Owners reserve the right to alter prices given, due to errors or omissions or, where applicable, changes in VAT. Whilst price alterations must also apply to confirmed bookings, if an increase, the customer has the right to cancel within seven working days of notification of such price increase. If for reasons beyond the control of Owner a property isn’t available, on the date booked, the Owner will refund in full all monies paid and be under no other liability.
(e) The Owner reserve the right to cancel any booking within 48 hours of it having been made and refunding the full amount paid, without any further obligation.
(f) The Owner will cancel any holiday without prior notification if the full balance has not been paid by 28 days prior to the arrival date.
(g)Pets are permitted, please see the section on pets below. If a pet(s) is taken into a property and the stated number /size of pets is exceeded, or the appropriate registration is not in place, the Owner is entitled to refuse entry and this will be treated as a cancellation by the customer, see Non Compliance with Booking conditions.
CANCELLATION INSURANCE
You are strongly advised to obtain your own cancellation insurance against holiday cost.
NON COMPLIANCE WITH BOOKING CONDITIONS – CANCELLATION BY OWNERS
The full cost of the holiday will be retained by the Owner.
CANCELLATION BY CUSTOMER
If the customer cancels the holiday after the deposit is paid but before the balance, the deposit is retained in full. Our Booking Conditions state the full balance is due at 8 weeks. Full payment for the booking is due even if the customer cancels after the final balance date but has not paid the final balance. If the customer cancels the holiday after the balance is paid the balance is retained in full (together with the deposit) unless Scottie Holidays are able to rebook the accommodation. In the event of the accommodation being rebooked up to 2/3 of the full cost of the holiday will be refunded after a period of 45 days has passed from payment. If the accommodation is not re-let only the allocated cost of cleaning/laundry will be refunded, after 45 days have passed from payment. We will endeavour to re-let the accommodation at the same tariff but cannot guarantee this, which could affect your level of refund. WE STRONGLY RECOMMEND YOU INSURE THE COST OF YOUR HOLIDAY.
ALTERATION OF ORIGINAL HOLIDAY BOOKING
A fee of £80 is charged for each individual alteration to the holiday booking. Alterations are only accepted from the original booking customer.
THE HOLIDAY ACCOMMODATION
This property is let is strictly on the basis that the accommodation is for holiday use only, and that no right to remain in the accommodation exists by the customer or any person allowed in the property by the customer. The Owner(s) cannot accept liability for any claim arising out of delayed arrival to a holiday property, or cancellation of the holiday by the customer, due to adverse weather conditions, which prevent travel to the property temporarily or at all. The customer will be held liable for any costs incurred through any delayed departure on the designated departure day.
LIABILITY
The Owner(s) will not be liable for any act, neglect or default on the part of any other person, not for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the customer or any member of his / her party may suffer arising out of or in connection with the holiday, or resulting from any other cause whatsoever. Save insofar as death or personal injury to the customer or any member of the holiday party proven to be resulting from the Owners negligence.
Scottie Holidays reserve the right to charge for any Losses, damage, delayed departure or any cleaning necessary over and above normal servicing, By accepting our terms and conditions you agree to this requirement. You, the guest acknowledges that this does not limit the liability for damages. The guest must ensures that the property is left damage free, with keys and without the need for any excessive extra cleaning. Extra cleaning includes stain removal from carpets and linen and non bagging of rubbish. We will also charge for loss of keys along with any call out charges incurred as a result of user error, noise complaints or replacement keys whilst using the property.
The Owners decision on costings is final.
OCCUPATION TIMES
Occupation commences after 16:00, on the commencement date of the holiday and terminates at 10:00 on the termination date of the holiday. A charge of £50 will be made for any late vacations with no exceptions. It is important that property is vacated by the agreed time to ensure cleaners have sufficient time to make the property re-available for the next guests.
PETS
Where pets are allowed there is no extra charge per pet per week or short break. In making this service available we are relying on you to respond by keeping your pet under strict control at all times. All dog owners will be asked to provide details of all dogs (max 2) in the apartment. All owners must ensure that:
Dogs are regularly exercised.
Your dog (s) are registered with a recognised UK authority as support dogs.
Your dog(s) are kept on a lead at all times in the garage area;
You do not leave your dog(s) unaccompanied in the apartment;
You clean up any mess caused by the dog(s) in a hygienic way, including washing down the patio area immediately.
Manage your dogs as to not cause a nuisance to other residents.
Please note that your failure to comply with these requirements may mean you are asked to leave the apartment.
LINEN
All accommodation is equipped with bed linen, sheets and pillowcases. Beach Towels are not provided.
COMPLIANCE OF BOOKING CONDITIONS
Booking a holiday with Scottie Holidays commits the booked party to acceptance of all our Booking Conditions stated above without exception.
reviewed – 1 Aug 2024.